FACUA Castilla y León has denounced the Olibher bar, located in the Plaza Mayor of Valladolid, before the Territorial Service of Industry, Commerce and Economy of the Junta de Castilla y León for not correctly informing users that it charges a supplement of up to 15 euros to sit on the terrace during the concerts of the City Festivities.
The association has been able to verify that said establishment has placed some posters on its exterior in which it indicates “reserve your table for the concerts. Enjoy the concert from our terrace. Ask our staff“as well as others in which he speaks of a”VIP booking“These signs in no case indicate the price of said reservation.
Thus, consumers are only informed of the price once they ask for the account of the drinks, where they are charged 10 euros per person (or 15 if the reservation is VIP). As stated in the billing tickets, these amounts appear as “reserve table“or, in some cases, like”bail“.
In this sense, FACUA Castilla y León warns that not informing in advance of said payment implies a clear defenselessness of consumers, who do not know the final price they must pay if they decide to consume at the establishment’s tables during concerts.
Thus, the association recalls that article 60 of Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws, establishes that “the employer must provide [al consumidor] in a clear and understandable way, unless the context shows relevant, truthful and sufficient information on the main characteristics of the contract, in particular on its legal and economic conditions“.
Similarly, the aforementioned article also indicates that the employer must inform “of the total price, breaking down, where appropriate, the amount of the applicable increases or discounts, the expenses passed on to the consumer and user and the additional expenses for ancillary services“.
For all these reasons, FACUA Castilla y León requests the Territorial Service of Industry, Commerce and Economy to carry out the appropriate investigations and initiate the corresponding disciplinary proceedings against the Olibher establishment for not providing consumers with all the information required by the regulations.
FACUA encourages all users who may have detected similar situations in hotel establishments to go to the association to initiate actions in defense of their rights.